Archive: October 2020

Following are the top 4 points customer are wanting as their needs based on our research with 65 top CEOs across the world – Ref ( Three Pillars of Customer Relationship book ) Solution to their problem instead of pushing a product/service that does not meet their requirement Good Customer […]

Up the customer service should be the main intention of any customer service center as narrated by Mr Ron Kaufman. Main qualities could be to retain the customer relationship and not loose the customer. Some of the processes that a customer service center should follow while embracing the main quality […]

Here you can do a little read up on this blog on how you can adapt to the behavioral patter of your troublesome customer Is your behavior style affecting your relationships? Next Input: Often there is a challenge when the expectation are not set clearly. There is implicit and explicit expectations […]

Typically telecom companies telecall and give offers of call rates to regions where a subscriber may have seldom called. Now if you noticed, they have the transaction history of where all the customer called. Hence it will be apt to focus on giving solutions/services to the customer that he/she requires. […]

Just like how you find thousands of success stories of CRM adoption, you will also find enough stories of failed CRM implementation in enterprises. A Harvard Business Review study suggests that at least one third of all CRM implementations are termed as failures – they do not make any significant […]