5 great advantages of SAAS (software as a service)
5 great advantages of SAAS (software as a service) over traditional models On Demand (use as you pay) No Capex, seen as Opex ( Operational Expense) Elastic – Add or remove users as per the need ( based on the contract period per user) Latest trends and features are created […]
4 Customer Needs
Following are the top 4 points customer are wanting as their needs based on our research with 65 top CEOs across the world – Ref ( Three Pillars of Customer Relationship book ) Solution to their problem instead of pushing a product/service that does not meet their requirement Good Customer […]
Best practices for a Customer Service Center
Up the customer service should be the main intention of any customer service center as narrated by Mr Ron Kaufman. Main qualities could be to retain the customer relationship and not loose the customer. Some of the processes that a customer service center should follow while embracing the main quality […]
How to handle a troublesome customer
Here you can do a little read up on this blog on how you can adapt to the behavioral patter of your troublesome customer Is your behavior style affecting your relationships? Next Input: Often there is a challenge when the expectation are not set clearly. There is implicit and explicit expectations […]
How do you build Customer Segmentation?
Typically telecom companies telecall and give offers of call rates to regions where a subscriber may have seldom called. Now if you noticed, they have the transaction history of where all the customer called. Hence it will be apt to focus on giving solutions/services to the customer that he/she requires. […]
Sales coaching for increasing CRM adoption
Just like how you find thousands of success stories of CRM adoption, you will also find enough stories of failed CRM implementation in enterprises. A Harvard Business Review study suggests that at least one third of all CRM implementations are termed as failures – they do not make any significant […]
Sales growth – How CRM helps to meet the biggest challenge for SMEs
A nationwide survey recently conducted by an SME business consulting firm highlighted an important statistic. Covering thousands of SME firms all over India, the survey identified pain points that act as the biggest hurdles to the SME growth story. An overwhelming 47% of the respondents reported that Sales Growth was their biggest challenge. […]
Aqvastar SmartFlow Solutions share their experience – Working with Rixyncs as CRM partner
Rixyncs has been a trusted CRM service provider to several SMEs ranging across different business domains such as construction, sanitary ware, home appliances and transportation for over a decade. One of our highly valued clients is Aqvastar SmartFlow Solutions – a water works management company dealing in Swimming Pool construction and maintenance, Irrigation […]
Thank you Corona Warriors!
A chance to pay it forward(Written by Ms Bindu Rekha Babu, Vtiger) Have you noticed those, bravely fighting the chaos that COVID created? Healthcare workers, security forces, businesses that provide essential services, and a few others have been the frontline warriors in this fight. They are risking their lives and […]
Contactless Customer Relationships – The need of the hour in the Post-Covid world
India is slowly preparing to come out of the extra-ordinary situation imposed due to the Corona Virus pandemic outbreak. The complete national lock-down officially ended last weekend, on 17th of May. It might continue in limited form for a few more weeks. But life can slowly return to normal in […]