Successful person v/s an Unsuccessful one
Answer: Successful person takes an action. Unsuccessful ones always have a reason not to take an action. They live in an island called One Day I Will. With the context set very well, one of the tangible benefits of using a CRM is achieving your Sales Target. In this blog, I […]
12 CRM Best Practices to Grow your Sales
12 CRM Best practices, excerpts from the book-The three pillars of Customer relationship Relationship is not transactional but focusing on satisfaction/fulfillment/Success of your Customer Customer Experience = Responsibility of Mktg, Sales, Customer Service, Finance, HR etc.,(Ideally everyone at your organization) Cohesive Team = Complement each other well in the roles […]
5 Tips to select the right CRM solution
Have a open and honest discussion with your team mates who will use the CRM. Make a wish list of TOBE scenarios they are expecting as a solution from the CRM. Make one of your Team mates as the process owner for the CRM implementation in your organization Segment their requirement into […]
5 great advantages of SAAS (software as a service)
5 great advantages of SAAS (software as a service) over traditional models On Demand (use as you pay) No Capex, seen as Opex ( Operational Expense) Elastic – Add or remove users as per the need ( based on the contract period per user) Latest trends and features are created […]
4 Customer Needs
Following are the top 4 points customer are wanting as their needs based on our research with 65 top CEOs across the world – Ref ( Three Pillars of Customer Relationship book ) Solution to their problem instead of pushing a product/service that does not meet their requirement Good Customer […]
Best practices for a Customer Service Center
Up the customer service should be the main intention of any customer service center as narrated by Mr Ron Kaufman. Main qualities could be to retain the customer relationship and not loose the customer. Some of the processes that a customer service center should follow while embracing the main quality […]
How to handle a troublesome customer
Here you can do a little read up on this blog on how you can adapt to the behavioral patter of your troublesome customer Is your behavior style affecting your relationships? Next Input: Often there is a challenge when the expectation are not set clearly. There is implicit and explicit expectations […]
How do you build Customer Segmentation?
Typically telecom companies telecall and give offers of call rates to regions where a subscriber may have seldom called. Now if you noticed, they have the transaction history of where all the customer called. Hence it will be apt to focus on giving solutions/services to the customer that he/she requires. […]
Sales coaching for increasing CRM adoption
Just like how you find thousands of success stories of CRM adoption, you will also find enough stories of failed CRM implementation in enterprises. A Harvard Business Review study suggests that at least one third of all CRM implementations are termed as failures – they do not make any significant […]
Sales growth – How CRM helps to meet the biggest challenge for SMEs
A nationwide survey recently conducted by an SME business consulting firm highlighted an important statistic. Covering thousands of SME firms all over India, the survey identified pain points that act as the biggest hurdles to the SME growth story. An overwhelming 47% of the respondents reported that Sales Growth was their biggest challenge. […]