How to make your customer Like you?
- Become genuinely interested in your customer.
- Wear a Smile in your face.
- Remember that a person’s name to that person the sweetest and most important sound in any language.
- Be a good listener. Encourage customers to talk about themselves.
- Talk in terms of your customers interests.
- Make your customer feel important – and do it sincerely.
P.S: The above concepts are attained from Dale Carnegie and is applicable both in personal and professional life.
Happy CRMing !!
P Ramesh Chander
Author, Your CRM Expert